A person is considered any person up to 18 years of age, as well as persons with physical and mental disabilities up to 26 years of age, according to the Law on Child Protection (Article 11) and the Convention on the Rights of the Child is considered a child (Article 1 );
A juvenile juvenile is a juvenile who has reached 14 years of age and has not reached 16 years of age (Law on Juvenile Justice, Article 12)
An older juvenile is a juvenile who has reached 16 years of age and has not reached 18 years of age (Law on Juvenile Justice, Article 12);
A juvenile adult is a person who has reached 18 and has not reached 21 years of age (3 Law on Juvenile Justice, Article 12)
Alo Bushavko exists primarily for children and young people and always cares if any right of the child is respected or violated and gives advice or proposes action that is in their best interest.
Alo Bushavko offers several communication channels: landline number 02 2465 316, mobile phone 070 390 632, online chat option on the website Alo Bushavko, email, as well as a visit to our premises. For the last possibility (visit to the premises), during the pandemic with Covid-19 there is a restriction and it can be agreed by prior appointment by phone / email.
The Alo Bushavko website also offers advisory, informative, educational content for parents and adults working with children on various topics. If you can not find information about what you are interested in, you can write to us and we will provide you with an additional answer.
Alo Bushavko is staffed by volunteers from various fields: psychologists, criminologists, special educators and rehabilitators, lawyers, social workers, pedagogues and others. They respond to calls from children, young people, parents and others. Establish trust with the caller, listen carefully, giving space to everyone to express their problem, dilemma or question and according to the nature of the call give appropriate advice, refer to the appropriate institution, try to help callers find the right solution how best to deal with a particular problem. Regardless of the nature of the call, each call is considered individually, without comparison with other similar calls, in order to give priority and importance to each story separately.
There is no magic solution to any problem. No matter how trained the counselors are, they are not able to solve any problem immediately. What is offered is free psychosocial and legal counseling, support and guidance, referral to a state institution that is responsible for the specific problem.
For every problem that requires some procedure, the team of Alo Bushavko discusses and decides as a team on the next steps. If necessary, other members from Megjashi are included.
As a non-governmental organization we can do the following:
We have no authority to do the following: